Effective Date: April 27, 2026 2
1. Introduction
Queen Rebecca Indonesia ("we") is committed to protecting the privacy of users of our tour and travel system. This Privacy Policy explains how we collect, use, and protect your personal information when you use our system, including our website, mobile application, and other services. By using our system, you agree to the practices outlined in this Privacy Policy.
2. Information Collected
- Contact Information: Full name, email address, phone number, mailing address, and other contact information you provide.
- Booking Information: Travel details (destination, travel dates, number of people, accommodation type, flights, activities, etc.) and travel preferences.
- Account Information: Username and password (if you create an account).
- Location Information: Your location when using our system to help determine pickup points.
- Health Information (Optional): To provide better and safer services, you may voluntarily share information about food allergies, medical conditions, or other special needs. This information is strictly confidential and used solely for your safety and comfort.
3. Use of Information
- Processing Bookings: To process your travel arrangements, confirm bookings, and provide relevant travel information.
- Customer Support: To respond to your questions, requests, and complaints.
- Service Improvement: To improve and develop our system for a better user experience.
- Security: To prevent and detect fraud or malicious activities.
- Personalization: To provide a personalized experience based on your travel preferences.
4. Disclosure of Information
We do not sell or rent your personal information to third parties for marketing purposes. We may only share your information under the following circumstances:
- Service Providers: Trusted third-party service providers helping us manage our system (e.g., payment processors, hotels, airlines, analytics providers).
- Legal Obligations: If required by law or legal processes.
- Protection of Rights: To protect our rights, property, or safety, or that of others.
5. Security
We take reasonable security measures to protect your personal information from unauthorized access, use, or disclosure, including data encryption.
6. Your Rights
You have the right to access, update, delete, or withdraw consent for the processing of your personal data by contacting our admin.